Refund policy

Refund Policy

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging.

To start a return, please contact us at support@pestzen.store. If your return is accepted, we will provide instructions on how and where to send your package.

Please do not send items back without first contacting us.

Damaged, defective, or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to make it right.

Non-returnable items

Certain items may not be eligible for return, including items that have been used, damaged after delivery, or returned without the original packaging.

Exchanges

The fastest way to receive a different item is to contact us and request a return. Once the return is approved, you can place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.

Shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

Contact

For any return or refund questions, please email us at support@pestzen.store.