Privacy policy

Last updated: September 21, 2026

At Noxora, we respect your privacy and believe you should understand how your personal information is collected, used, and shared.

This Privacy Policy describes how Noxora handles personal information when you visit our website, place an order, contact us, interact with our advertisements, or otherwise use our services.

Our online store is powered by Shopify.

Information We Collect

Depending on how you interact with Noxora, we may collect personal information such as your name, email address, phone number, shipping and billing address, order details, payment and transaction information, and communications you send to us.

We may also automatically collect certain technical and usage information, including your IP address, browser type, device information, cookies, pages viewed, interactions with our website, and information about how you arrived at or use our store.

If you contact customer support, we may collect the information you provide in your request, including your order number, photos, videos, or other information needed to assist you.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments and transactions
  • Provide shipping and tracking information
  • Manage returns, refunds, and customer support
  • Detect and prevent fraud or unauthorized activity
  • Maintain and improve our website and services
  • Analyze store performance and customer experience
  • Communicate important information about your order
  • Personalize your shopping experience
  • Provide advertising and marketing where permitted
  • Comply with legal and regulatory obligations

We only use personal information for purposes reasonably related to operating and improving Noxora or as otherwise permitted by applicable law.

Payments

Payments are processed through Shopify and supported third-party payment providers.

Noxora does not need to directly store your complete credit or debit card information.

Payment providers may collect and process information according to their own terms, privacy policies, and security practices.

Shopify

Our store is hosted and powered by Shopify.

Shopify processes certain personal information to provide services such as website hosting, checkout, payments, fraud prevention, analytics, customer accounts, and other commerce functionality.

Information you provide through our store may therefore be processed by Shopify as necessary to provide these services.

Shopify may process personal information according to its own privacy policies.

How We Share Personal Information

We may disclose personal information to service providers and business partners when reasonably necessary to operate Noxora.

These may include Shopify, payment processors, fulfillment partners, shipping carriers, analytics providers, customer support providers, technology providers, and advertising or marketing platforms.

We may also disclose information when required by law, in response to valid legal requests, to investigate fraud or security concerns, or to protect Noxora, our customers, or others.

We do not sell personal information for monetary compensation.

However, depending on applicable privacy law, certain disclosures to advertising or analytics partners may be considered a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where required by law, customers may have the right to opt out of these activities.

Cookies and Similar Technologies

Noxora, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies to operate our website and understand how customers interact with it.

These technologies may be used to:

  • Keep the store functioning properly
  • Remember preferences
  • Maintain shopping cart and checkout functionality
  • Measure website traffic and performance
  • Detect fraud and security issues
  • Understand customer behavior
  • Measure advertising effectiveness
  • Provide more relevant advertising where permitted

You may be able to manage certain cookies through your browser settings or privacy controls available on our website.

Disabling some cookies may affect certain features of the store.

Advertising and Marketing

We may use advertising and analytics platforms to understand how customers discover and interact with Noxora and to measure the performance of our marketing campaigns.

This may include technologies provided by social media platforms, search engines, analytics providers, or other advertising partners.

Depending on your location and applicable law, information collected through these technologies may be considered targeted advertising, sharing, or selling of personal information.

Where required, we provide appropriate privacy choices or opt-out mechanisms.

Marketing Communications

If you choose to receive marketing communications from Noxora, we may send information about new products, promotions, restocks, special offers, and store updates.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in those messages.

Even after opting out of marketing, we may still send transactional communications related to your purchases, shipping, returns, refunds, security, or customer support requests.

Data Retention

We retain personal information for as long as reasonably necessary to operate our business and provide our services.

This may include retaining information to:

  • Complete and support orders
  • Maintain business and accounting records
  • Process returns or disputes
  • Prevent fraud
  • Comply with legal obligations
  • Enforce agreements and policies

The amount of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to request access to your information, correct inaccurate information, request deletion, obtain a copy of certain information, or opt out of certain advertising, sharing, or marketing activities.

Privacy rights vary by jurisdiction and may be subject to exceptions or limitations under applicable law.

To submit a privacy request, please use the Contact page on our website and provide enough information for us to understand and respond to your request.

We may need to verify your identity before completing certain privacy requests.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on where you live, these rights may include the ability to opt out of certain forms of targeted advertising, the sale or sharing of personal information, or certain types of profiling.

Where required, we will provide mechanisms for eligible customers to exercise these rights.

European Economic Area and United Kingdom

If you live in the European Economic Area or United Kingdom, applicable law may provide additional rights regarding your personal information.

These may include rights of access, correction, deletion, restriction, portability, objection to certain processing, and withdrawal of consent where processing is based on consent.

These rights are subject to applicable legal requirements and exceptions.

Children's Privacy

Our store is not intended for children to make purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe personal information from a child has been provided improperly, please contact us through our Contact page.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

International Processing

Noxora and our service providers may process or store personal information in countries other than the country where you live.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, appropriate safeguards may be used when personal information is transferred internationally.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Those third parties may collect and process information according to their own privacy policies.

Noxora is not responsible for the privacy practices, security, or content of third-party services that we do not control.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices, or legal requirements.

When we update this policy, the revised version will be posted on this page and the “Last updated” date will be changed accordingly.

Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or need assistance regarding your personal information, please use the Contact page on our website.

Provide a brief description of your request and any relevant information needed to identify your account or order.

Our team will review your request and respond as soon as reasonably possible.